+ Patients Rights & Responsibilities


At QVMC, we emphasize the importance of respecting patient rights, and therefore provide the following summary for your information. 

 

 

 

Your rights as a patient:

  

You have a right to expect that your pain and symptoms will be assessed and treated with the goal of minimizing your experience of pain and discomfort, to the extent clinically possible.

You have a right to compassionate, considerate, respectful care that includes consideration of your psychosocial, spiritual, cultural and personal values and beliefs.

You have the right to know the identity and specialty of individuals involved in your care.

You have a right to refuse to be observed, examined, or treated by students or by any other staff without jeopardizing your access to medical care.

You have a right to prompt response to all reasonable requests.

You have a right to receive prompt, life-saving treatment without delay and to receive the most appropriate medical treatment and care available without regard to your economic status or the source of payment.

You have a right to confidentiality of all records and communications concerning your medical history and treatment to the extent provided by law.

Medical Privacy - National Standards to Protect the Privacy of Personal Health Information Link

You have a right to participate or have your designated representative participate in the consideration of ethical issues, which arise in your care.

You have a right to receive medically and factually accurate information prepared about emergency contraception if you are a female rape victim and of childbearing age, to be promptly offered emergency contraception; and to be provided with emergency contraception upon request.

You have a right to receive competent interpreter services when seeking care at QVMC.

You have a right to report safety concerns.

You have a right to obtain a copy of any rules and regulations of QVMC, which apply to your conduct as a patient, such as the No Smoking Policy.

You have a right to file a complaint or grievance both internally and externally. Internally, you may file a complaint by contacting the QVMC Customer Service Department. Externally, you may file a complaint with Washington State Department of Public Health.

 

Your responsibilities as a patient:

  • To provide accurate and complete information about your present symptoms, past illness including pain and response to treatment, hospitalizations, medications, and other matters relating to your health.

    To report unexpected changes in your condition to those responsible for your care.

    To tell us if you do not understand the proposed plan of care and what is expected of you.

    To follow the treatment plan recommended by the healthcare provider responsible for your care.

    Accept responsibility for your actions if you refuse treatment or do not follow your practitioner’s instructions.

    To assure the financial obligations of your health care are fulfilled as promptly as possible; to give the QVMC all necessary information we will need about the payment of your care.

    To follow QVMC rules and regulations affecting patient care and conduct, including the No Smoking Policy.

    To be considerate of the rights of other patients and QVMC personnel by assisting with the control of noise and number of visitors.

    To respect the property of others and of the QVMC.

    Ask questions if you do not understand instructions given to you at discharge about the treatment plan that you will use at home, including the medications that you will take and the activities that you can perform.

 

 

Insurance: We accept most insurance plans including Medicare, Medicaid, many commercial insurances and many others. If you have questions about your insurance we can help.

Bilingual staff and interpreters are available for our Spanish-speaking patients.

Specialty referrals are available on-site.

 

 

Quincy Valley Medical Center
908 Tenth Avenue Southwest  Quincy, WA 98848
Tel: (509) 787-3531  |  Fax: (509) 787-2016

 

Copyright 2007 © Quincy Valley Medical Center. All rights reserved.