30 Minute Promise: EMERGENCY? CALL 911
minute promise! At Quincy Valley Medical Center (QVMC), we are
committed to providing the highest quality of care for all patients
who enter our Emergency Department.
We want to make your
time here as comfortable as possible. This information and our
minute promise will help you know what to expect when you enter
the Emergency Department and give you a better understanding of how
our system works.
Upon arrival, you will be asked some basic questions that will help
us best determine how to help you.
Triage: Triage is
the process the Emergency Department team uses to prioritize
patients according to the severity of their illness or injury. The
process involves a brief clinical assessment by the triage nurse and
your involvement in answering several questions. You then will be
classified into one of the three categories that will determine when
you will be seen by an emergency clinician.
Injury or illness requiring immediate attention to avoid risk
of life or limb.
Injury or illness requiring attention within four hours.
Injury or illness that has an undetermined time frame for
Please know that all
patients are important to us, but priority must be given to Emergent
or Urgent patients. However, in times when we have few patients, you
may be immediately taken to an exam room. Also, when the triage
nurse examines you, he or she may initiate treatment based upon
established medical protocols related to your illness or injury.
If you feel that your condition has changed while you are waiting,
please notify the triage nurse so that you may be reassessed.
Once you are placed in an exam room a nurse and a physician will be
assigned to care for you. Additional diagnostic lab work or testing
may also be performed during this time.
your testing is complete, a decision to either admit you to the
hospital or discharge you will be made by your physician.
you are discharged, instructions for your care and follow-up with a
physician will be provided.
Admitted: If you
are admitted to the hospital, a physician will be contacted to
complete the admission process. Family and loved ones of patients
who have been admitted will be given information on the condition of
the patient and the location of a nearby waiting area. If you
require any health services that QVMC cannot provide, you will be
transferred by ambulance to another facility that provides the
specialized services required for your care.
At QVMC, we are
committed to making your wait in the Emergency Department as brief
as possible. Please do not hesitate to ask questions of your nurse
or physician. We will make every effort to keep you informed about
your treatment plan.
From all of us in the
EMERGENCY CALL: 911